Service User Rights
When you or your family are receiving services from a Children’s Aid Society, you have the right to:
- Be treated with respect
- Expect services in a professional and timely manner
- Be involved in making decisions regarding you and your family
- Be involved in the development of service plans for your family
- Have your questions answered and reasons for decisions explained
- Be able to provide feedback or express concerns or complaints without fear
- Have your information kept confidential
- Be given access to your personal information in your record upon your request
As a young person in the care of the Children’s Aid Society living in a foster home, group home, treatment home and/or a youth custody facility, you are entitled to certain things while receiving services. Check out the various brochures below from the Ombudsman, and the Information and Privacy Commissioner of Ontario.
If you feel that your rights aren’t being met or respected, you have the right to make a complaint to the Children and Youth Unit at the Ombudsman’s Office. You contact the Ombudsman by:
Phone: 1-800-263-2841, 416-325-5669
Email: cy-ej@ombudsman.on.ca
Website: https://www.ombudsman.on.ca/what-we-do/topics/children-youth